标签：service

书名：This is Service Design ThinkingBasics-Tools-Cases 作者：Schneider,Jakob 译者： ISBN：9789063692568 出版社：BISPublishers 出版时间：20 […]

标签：acrossDesignexperienceservicetouchpointsuser服务案例设计

A beautifully written insight into the stresses, strains and successes of working for the London Ambulance service. Is there anyone who hasn't wondered about the state of the occupant of a...

标签：ambulancebloodlondonreynoldsservicesweatteatomwho